If you need help, we’re here.
If you have a question on a product that you can’t find an answer to, or need help with an order, please do get in touch.
Please note that while the various branches are happy to take orders over the phone, they won’t be able to sort out issues with a specific on-line order.
COVID-19
We follow all the latest recommendations on safe practices for Covid-19. Even with vaccinations being rolled out and the pandemic hopefully tailing off, please help keep yourself, other customers and our staff safe by following the guidelines.
CONTACT
Head Office & Online Orders:
Email: orders@cambridgewine.com
Phone: +44 (0) 1954 214519
Customer Service Opening Hours:
Monday – Friday 09:30am – 4:30pm GMT / BST (excluding bank holidays)
Our Stores:
Click Here for locations and opening hours
WHEN WILL I RECEIVE MY ORDER?
We aim for next day delivery as far as possible (Monday – Friday) on orders placed before midday. Orders placed in the afternoon will be processed the morning after, on a next day service. Orders placed from Friday midday until Sunday will be processed and made ready for dispatch the following Monday. Read more on our Delivery Information Page.
WHEN DO WE DELIVER?
Our local delivery van and couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week, please specify in the Delivery Instructions / Add a message section at checkout.
HOW CAN I TRACK MY ORDER?
Upon payment, you will receive an invoice number. Once your order is dispatched from our warehouse, you will receive a dispatch email informing you which courier it is with and the link for you to track your order.
CAN YOU DELIVER AFTER HOURS OR ON WEEKENDS?
Please contact orders@cambridgewine.com and we will try and accommodate you as best we can.
WHAT IS YOUR RETURNS & REFUNDS POLICY?
Follow this link for information on refunds and returns.
WHICH PAYMENT OPTIONS DO YOU OFFER?
Currently our website handles Credit Card and PayPal transactions.
WHAT ARE YOUR DELIVERY FEES?
Click&Collect in stores: FREE
Standard Delivery Cambridge & Surrounds: FREE on orders over £60. Or £3.50 on orders under £60
Standard Delivery UK Mainland: FREE on orders over £120. Or £7.95 on orders under £120
International Deliveries: Please contact orders@cambridgewine.com for information on international shipping fees.
Read more on our delivery information HERE.
HOW DO I SEND MY ORDER AS A GIFT?
Under Adress Details, at Checkout, check the ‘Different Delivery Address’ tick box and enter the recipient’s delivery details. Under Billing Address, enter your own details. Then, you have the option to select Include a message in the ‘Delivery Instructions / Add a message’ section.
DO YOU TAKE BOOKINGS AT YOUR WINE BARS
No, unfortunately, our wine bars do not take table bookings. It is first-come, first-served.
WHAT ARE YOUR STORES OPENING HOURS?
Have a look at our Stores page for more info on our opening hours.
CAN I BUY A GIFT VOUCHER?
Yes, our E-Gift Certificates are redeemable in-store and online and make the perfect gift! Click HERE
HOW DO I REDEEM A GIFT VOUCHER?
It‘s easy! Simply enter your voucher code under your basket and click ‘Apply CODE’.
HOW CAN I WORK FOR CWM?
We’re always looking for new, passionate people to join our team. Please email your CV to clive.pawsey@cambridgewine.com.
DO YOU SELL TO WHOLESALE?
Yes, we do. Read more HERE.
DOES CWM HAVE A BLOG?
Yes, we do! Please visit our blog page.
IS CWM ON INSTAGRAM, FACEBOOK AND TWITTER?
We sure are! Follow these links to our Instagram, Facebook and Twitter accounts.
EN PRIMEUR
What does ‘En Primeur mean’? It simply means newly produced wine made available before its normal time for sale.
How en primeur works:
Bordeaux 2020 en primeur wines will be offered for sale in May/June 2021, with delivery in 2023 once the wines have been bottled and shipped. The prices offered are the first prices offered by the chateaux producers and normally represent the best price at which to buy the wine.
Choose from the wines listed in the report and place your orders by email to hal@cambridgewine.com.
IN BOND / UNDER BOND
When you buy wines In Bond (also referred to as ‘Under Bond’) they can either be transferred, under bond, to an account in a Bonded warehouse or delivered duty paid. We will enquire by email whether you wish the wine to remain under bond or be delivered duty paid.
For In Bond deliveries, we will ask you to provide the details of the bonded warehouse address and the account you would like it held under. Excise and VAT taxes are not payable for wines transferred under bond. A charge for the transfer will be made at the time of delivery, and varies from Bond to Bond. We will let you know what that charge is in advance, when you confirm the address, and issue an invoice for the transfer charge.
For Duty Paid Deliveries. We will ask for the delivery address by email. All Under Bond prices exclude HM Excise, Customs and VAT. Current Excise rates are £13.39 per 4.5 litre case (equivalent to 6x75cl), Customs are Zero and VAT is currently charged at 20%. These taxes are liable to change, and will be charged at the prevailing rate when the goods are removed from Bond. At that time, a new VAT invoice will be issued, including a charge for onward delivery. The balance between what has already been charge Under Bond and the new VAT invoice will be payable.
N.B. Our website currently does not automatically charge for these additional costs and may even suggest that the wines qualify for Free National Delviery. We apologise that is not the case with Under Bond and En Primeur purchases.
Contact orders@cambridgewine.com if you have any further enquiry about buying wine under bond..
SERVING TEMPERATURES
As with most of life, there are simple answers, and then there are longer, more complicated versions. Let’s go with the simple ones.
White wine – ideally, most white wines should be served at about 10C. Sweeter wines and bubbly can stand being served colder. But for practical purposes, what comes out of the fridge is a bit too cold. So let it warm up a bit first.
Red wine – the classic advice is ‘serve at room temperature.’ What they don’t tell you is that this advice was penned before central heating. So, room temperature actually translates to 15-18C. Light reds can often benefit from a bit of chilling.